Thanks for your purchase with us. In the event that you are not completely satisfied with your order, you have 14 days to return the goods by contacting us at firstname.lastname@example.org to be provided with the returns process.
Please keep in mind that any item sent for a full refund must be returned unused in the original undamaged packaging and in the same condition as you received it, with the tags still on the product.
In the event an item is received broken or damaged we will need to be notified within 24 hours of receipt via email to email@example.com. We will require photos of the damaged item for us to provide the return address for the chance of us to access the damaged item, then upon satisfaction you will be given a full refund or we’re happy to exchange the item subject to availability, dependent on what you are likely to prefer. Refunds will look to be processed within 14 days of receipt of the item and inspection.
Please note that it is the customer who is responsible for return shipping fees and we cannot take responsibility for the delivery time or loss of a returned package, so we recommend using tracking numbers to insure your package is returned to us.
With regards to the Revival Home Furnishings Upcycled furniture. This is preloved and most items have told a story of their lifetime. This may mean that there are imperfections to the wood, paint, metal or any material from its original manufacture. No guarantee will be offered on these goods and Revival take no responsibility for loss or injury caused, and no refunds will be considered.
None of the above affects your statutory rights.
All our parcels are shipped out via courier.
When you place your order you will receive a confirmation email to acknowledge your order has been received. Once your order has been shipped you will receive a shipment notification, we will also send a notification from our courier with a trackable link so you can track your delivery all the way to your door. We aim to send out all available stock to be with you within 2-4 working days of the order as standard delivery. If you wish to have next day delivery please contact us on the email below before placing the order.
We will aim to get your order dispatched as soon as possible. We deliver to the UK and Ireland only. Our shipping costs are £3.95.
If you need to talk to someone about your return or refund, we’re here to help.
Feel free to email us or to drop us a line on 07856 414853.